In operation since 2003 Contact Centre Action was established in response to a need to provide high-quality, specialist consulting services to the call and contact centre industry. Since establishing Contact Centre Action, we have been fortunate to work with some of Australia’s largest and best-known companies covering many industry v … [Read More...]
Our Work
Your People
Staff are a major expense for most contact centre managers, making up in the vicinity of 65% of the cost of running a typical contact centre, yet few managers fully understand or have an effective strategy to reduce this cost. Contact Centre Action has a range of initiatives that can assist in employing and retaining good staff and … [Read More...]
Australia wide recruitment services
Contact Centre Action are recruitment consultants who can also assist with all aspects of the recruitment process, from defining the role requirements to finding the best staff to meet your recruitment needs. Accurate role descriptions, Key Performance Indicators that are clear fair and measurable, appropriate interviewing techniques … [Read More...]