Increase Customer Satisfaction
Increase Staff Satisfaction
Contact Centre Action provides specialist consulting services to call centres and contact centres across Australia.
In more and more cases, call centres and contact centres are now the primary interface between your customers and your business. Whether over the phone, via your website, fax, email or other means of communication, face to face contact is decreasing and contact through call centres and contact centres is increasing. Can you afford for your primary customer interface to be operating at less than peak efficiency?
Contact Centre Action is unique in the market today.
We have ‘hands on’ operational experience in training, operating and managing contact centres. We don’t just teach and understand the theories, we have practical experience in managing staff in this often high-pressure environment. We can help you with recruiting, customising your customer service, metrics and measurements, staff retention, process improvement, cost reduction, contact centre relocation and centralisation projects.
We have independent knowledge of a variety of technologies from multiple vendors, including ACD, IVR, workforce management, call recording, CTI, speech recognition, biometric verification, quality management, performance management, eLearning development and online ‘wellness’.
Operating independently from commercial vendor relationships, our success is proven from providing our clients with the best possible solution to meet their needs.
While we do not sell technical solutions, we maintain our industry and technical knowledge with confirmed exceptional vendor relationships which allows us to keep abreast of all products and developments and enables us to recommend appropriate solutions to meet our client’s needs and ensure the solution is delivered as expected.
Contact us now to see how we can help provide you with a total consulting, training and recruitment solution to meet all the needs of your contact centre.