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Contact Centre World Awards

The Contact Centre Industry “Best In The World” were announced in Las Vegas in November. Below are the Gold Medal winners in each category.

Gold Medal Award Winners [Read more…]

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Latest news…

Tips For Successful Contact Centre Management – Part 9

In this series we will look at some useful tips for contact centre management, as seen by our work in the Australian contact centre industry. They are … [Read More...]

Tips For Successful Contact Centre Management – Part 8

In this series we will look at some useful tips for contact centre management, as seen by our work in the Australian contact centre industry. They are … [Read More...]

Tips For Successful Contact Centre Management – Part 7

In this series we will look at some of the common mistakes made by contact centre managers, as seen by our work in the Australian contact centre … [Read More...]

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trading as Contact Centre Action.