During October progress on Project Connect has been made in continued engagement with the legal team at Norton Rose Fulbright as well as the appointment of communications specialist, Loud Communications to assist the joint working party. [Read more…]
Contact Centres Map Of The World
Matchboard’s Call Centre Audio Map allows you to click on a country and hear a call sample, illustrating a “typical” accent for English-language calls in that country. The Map is a world-first initiative, designed to help companies draw informed conclusions about accents when considering location options for their call centre. Matchboard’s call samples are used by executives around the world to support business cases and presentations for onshore, near-shore and offshore service delivery. Matchboard will be adding more call samples from different countries over time. [Read more…]
Contact Centre World Awards
The Contact Centre Industry “Best In The World” were announced in Las Vegas in November. Below are the Gold Medal winners in each category.
Gold Medal Award Winners [Read more…]