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Copyright Disclaimer

DISCLAIMER & COPYRIGHT

Disclaimer:

The Contact Centre Action website and the information contained on it (website) is provided for business education purposes only and is designed to educate and inform businesses on contact centre management issues which may affect their business operations lives. It should not be relied on or taken as any form of professional advice. Individuals seeking specific advice, assessments, business analysis or assistance should contact a qualified contact centre expert, or other professional as appropriate.

While Contact Centre Action attempts to ensure that the information contained on this website is accurate at the time of publication, it provides no express or implied warranties or makes any representations in relation to this website or any content. The information contained on this website is provided ‘as is’ and without any guarantees as to its accuracy, currency, completeness or reliability.

Contact Centre Action accepts no responsibility for any loss or damage occasioned by use of this website or information contained on this website. All access to and use of this website and its information is at the risk of the user.

This website contains links to third party websites which are provided for convenience only and should not be construed as an endorsement or approval of the website or its content by Contact Centre Action.

Copyright Notice:

This website and its content are subject to copyright under the laws of Australia and other countries. Unless otherwise indicated, copyright in this website and its content is owned by Contact Centre Action.

In addition, third parties may own the copyright in some materials incorporated within this website and, in such cases, written permission may be required from these parties to use such material.

Except as provided in the Copyright Act 1968, this work may not be used, reproduced, adapted or communicated without the written consent of the copyright owner. Requests and inquiries should be directed to:

Contact Centre Action, Victoria 3198, Australia

spels@ccaction.com.au

Users must not modify any content nor remove the copyright notice from any content on this website.

Latest news…

How Has The Pandemic Impacted Traditional “Bricks and Mortar” Contact Centres?

While many contact centres had the technical ability to work from home, only a small number encouraged staff to work from home on a semi-regular … [Read More...]

What Are You Planning For Your Contact Centre This Year?

The last two years have been rather reactive for the contact centre industry due to the pandemic. With the focus on working from home and … [Read More...]

Tips For Successful Contact Centre Management – Part 9

In this series we will look at some useful tips for contact centre management, as seen by our work in the Australian contact centre industry. They are … [Read More...]

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CCA (Aust) Pty Ltd

(ABN 27 107 085 558)
trading as Contact Centre Action.