David has been in the Call and Contact Centre industry since 1993 having worked at all levels of the industry with companies including Telstra, FOXTEL, Cendant and Rinnai Australia. He began consulting in 1999, assisting clients with strategy development and implementation, as well as training, (needs analysis, content development and facilitation). Training programs have included customer service, sales, product knowledge and technologies
David has also spent many years consulting around all aspects of the contact centre business, including greenfield contact centre establishment, relocations, technology acquisition, implementation and replacement, process improvement and health checks
With a Certification in Project Management (CAPM) David’s skills also extend to Business Analysis. David has successfully completed major projects with the likes of Isuzu Australia, iSelect and SP AusNet.