I am incredibly satisfied with the return on my investment in engaging Contact Centre Action (CCA) with this review.
CCA delivered an exceptionally comprehensive, user-friendly and pragmatic report that clearly spelled out an approach to enhancing contact centre operations. The recommendations took into account both current and future requirements. The transfer of knowledge that occurred during the review process was an added benefit and meant that all the context necessary for understanding and implementing the review recommendations was created with my people.
CCA has been professional, responsive and demonstrated great flexibility whilst working with us on this review.
I would have absolutely no hesitation in recommending CCA to other businesses.