In operation since 2003 Contact Centre Action was established in response to a need to provide high-quality, specialist consulting services to the call and contact centre industry. Since establishing Contact Centre Action, we have been fortunate to work with some of Australia’s largest and best-known companies covering many industry … [Read More...]
Our Work
Technology Consulting
The contact centre technology environment is changing rapidly There has been a strong push to cloud-based telephony solutions for some years now, but during 2020 that ramped up significantly as businesses had to transition their contact centres to a work-from-home model. Amongst vendors there have been mergers and acquisitions, and … [Read More...]
Health Checks
Contact centres are not “set and forget” environments. Businesses change, customers (and their expectations) change, and technology changes. Unfortunately, many contact centres do not review their operation in the light of these changes on a regular basis. Every contact centre should have a strategy – a plan for the next 1 to 5 years – … [Read More...]