The Contact Centre World Awards – APAC Best Practice Conference and Judging were held in Singapore on June 2nd – 6th 2014. Judging took place for a large number of individual and centre awards, with the winners progressing to the Las Vegas in November to compete against winners from the other regions for the Global Contact Centre Awards.
Below is a sample of some of the winners. Best of luck to everyone progressing to Las Vegas.
Best Community Spirit – Teleperformance India
Best Contact Centre – Small (Inhouse) – Truphone (Software Cellular Network) Philippines
Best Contact Centre – Small (Outsourced) – PT Astra Honda Motor Indonesia
Best Contact Centre – Medium (Inhouse) – PT Astra Internasional TBK AstraWorld Indonesia
Best Contact Centre – Medium (Outsourced) – SingTel Singapore
Best Contact Centre – Large (Inhouse) – Bank Mandiri Indonesia
Best Contact Centre – Large (Outsourced) – Teledirect Pte Ltd Singapore
Best Contact Centre – Mega (Inhouse) – PT Bank Central Asia TBK Indonesia
Best Contact Centre – Mega (Outsourced) – VADS Business Process Sdn Bhd Malaysia
Best Direct Response Campaign – PT XL Axiata TBK Indonesia
Best Help Desk – PT Bank Negara Indonesia Indonesia
Best in Customer Service – Small (Inhouse) – Directorate General of Taxes Indonesia
Best in Customer Service – Small (Outsourced) – NTT Marketing ACT Corporation Japan
Best in Customer Service – Medium (Inhouse) – PT Bank Negara Indonesia Indonesia
Best in Customer Service – Large (Inhouse) – SMBC Nikko Securities Inc Japan
Best in Customer Service – Large (Outsourced) – PT XL Axiata TBK Indonesia
Best in Customer Service – Mega (Inhouse) – iiNet Australia
Best in Customer Service – Mega (Outsourced) – PCCW Teleservices Philippines