The Contact Centre Industry “Best In The World” were announced in Las Vegas in November. Below are the Gold Medal winners in each category.
Gold Medal Award Winners
- Best Community Spirit – PT. Bank Central Asia, TBK, Indonesia
- Best Contact Centre Large (Inhouse) – Telstra Corporation, Australia
- Best Contact Centre Large (Outsourced) – Competence Call Centre Dresden, Germany
- Best Contact Centre Mega (Inhouse) – Westpac Group (Australia)
- Best Contact Centre Mega (Outsourced) – Teleperformance Portugal
- Best Contact Centre Medium (Inhouse) – Volkswagen South Africa, South Africa
- Best Contact Centre Medium (Outsourced) – HGS, United Kingdom
- Best Contact Centre Small (inhouse) – Bank Aljazira, Saudi Arabia
- Best Contact Centre Design Award – Telstra Corporation, Australia
- Best Contact Centre Executive / Director – Cut Noosy, PT. XL Axiata Tbk, Indonesia
- Best Contact Centre Operational Manager – Becquini Akbar, PT. XL Axiata Tbk, Indonesia
- Best Contact Centre Sales Professional – Muhammad Subair, PT. Bank Central Asia, TBK, Indonesia
- Best Contact Centre Supervisor – Tania Zamotaeva, Adelina Holding LLC, Russia
- Best Contact Centre Support Professional – HR, Sandi Johnson, Volkswagen South Africa
- South Africa
- Best Contact Centre Support Professional – IT – Juan Almer, PT. XL Axiata Tbk, Indonesia
- Best Contact Centre Support Professional – Workforce Planning – Andrey Denisevich
- Telecontact Ltd., Russia
- Best Contact Centre Trainer – Divinia Fernandes Esch, Savant People Development, South Africa
- Best Customer Loyalty Program – PT. Bank Central Asia, TBK, Indonesia
- Best Customer Service Professional – Preston Little, MassMutual, United States
- Best Direct Response Campaign – PT. Bank Central Asia, TBK, Indonesia
- Best Help Desk – Softline Pastel, South Africa
- Best Home / Remote Agent Program – iiNet, Australia
- Best In Customer Service (Outsourced) – Teleperformance Portugal
- Best In Customer Service Large (Inhouse) – Optimus, Portugal
- Best In Customer Service Medium (Inhouse) – La Caixa, Spain
- Best In Customer Service Small (Inhouse) – Bank Aljazira, Saudi Arabia
- Best Incentive Scheme – Westpac Group (Australia)
- Best Outbound Campaign – Teleperformance Portugal, Portugal
- Best Outsourcing Partnership – Direct Alliance & SYKES Enterprises,
- Australia
- Best Recruitment Campaign – PT. XL Axiata Tbk, Indonesia
- Best Sales Campaign – ZON, Portugal
- Best Technology Innovation – Internal Solution Large – Bank of New Zealand, New Zealand
- Best Technology Innovation – Internal Solution Mega – SingTel Optus PTY LTD, Australia
- Best Technology Innovation – Internal Solution Medium – NTUC Income Insurance Co-Operative Limited, Singapore
- Best Technology Innovation – Internal Solution Small – PT Astra Honda Motor, Indonesia
- Best use of Self-service Technology – OI, Brazil
- Best use of Social Media in the Contact Centre – SingTel Optus PTY LTD, Australia
- Green Contact Centre – Bank Mandiri, Indonesia
- Best Quality Auditor – Yunan Purwandari, PT Telekomunikasi Indonesia, Indonesia
For a full list of winners and runners up visit this web page.
Congratulations to all the winners.
Have you considered entering the Contact Centre World Awards? Why not- you could be in Las Vegas next year as a medal winner. 31st December is the deadline for contact centres to enter the 2014 (9th annual) Top Ranking Performers Awards.
Find out more at www.ContactCenterWorld.com/worldawards