After researching the marketplace, Contact Centre Action (CCA) were engaged to investigate and document our current business requirements, suggest future client capabilities, asses business requirements and create a tender document, suggesting solutions and vendors that were capable of satisfying the requirements. CCA were then engaged to manage the entire tender process, assist with the evaluation of responses and solutions and provide input to the final selection process.
CCA provided us with the expert guidance that we needed throughout this entire process. From the thorough understanding of our business requirements, detailed writing of the tender, recommending the best process to achieve the result we required, then managing that process, their advice was second to none.
CCA’s independent understanding of the different vendors and solutions in the market allowed us to focus only on those that could satisfy our requirements and save us considerable time and money.
Their understanding of all aspects of contact centres enabled them to consequently add considerable value to other areas of our business. They are flexible, trustworthy, knowledgeable, experienced, have a thorough understanding of the industry as a whole and are a pleasure to deal with. The results have been fantastic and I am very pleased with my return on investment.