Contact Centre Action

  • Home
  • For Clubs
  • Consulting
    • Health Checks
    • Technology Consulting
    • Cost & Revenue Analysis
  • About
    • Newsletters
    • Testimonials
    • Privacy Policy
    • Copyright Disclaimer
  • News
  • Contact

IT Company

Based on CCA’s previous experience with several large-scale speech recognition and voice biometric deployments, we regularly engage them to provide project management resources, and assist us with customer requirements gathering and solution design workshops.

CCA have worked with us and our clients in the Finance, Retail and Telecommunications industries, and we intend engaging CCA in all other industry verticals and projects as they arise, going forward.

We chose CCA because their experience with and knowledge of speech recognition and voice biometrics allows us to provide the additional experience and greater holistic solution we like to bring to our projects.

We will continue to work with CCA as the trust they instil, they excellent rapport they develop with our staff and our customers and the overall service they provide is the best available in Australia today.

Latest news…

How Has The Pandemic Impacted Traditional “Bricks and Mortar” Contact Centres?

While many contact centres had the technical ability to work from home, only a small number encouraged staff to work from home on a semi-regular … [Read More...]

What Are You Planning For Your Contact Centre This Year?

The last two years have been rather reactive for the contact centre industry due to the pandemic. With the focus on working from home and … [Read More...]

Tips For Successful Contact Centre Management – Part 9

In this series we will look at some useful tips for contact centre management, as seen by our work in the Australian contact centre industry. They are … [Read More...]

More news...

Our Address

P.O. Box 479
Seaford VIC 3198, Australia

Phone:
1300 789 456

Start your Project

We’d love to hear about your upcoming project. Tell us about it via our contact form.

Or call us on 1300 789 456

Connect with us

Stay connected with Contact Centre Action on Facebook, LinkedIn and Twitter

  • Facebook
  • LinkedIn
  • Twitter

CCA (Aust) Pty Ltd

(ABN 27 107 085 558)
trading as Contact Centre Action.