Contact Centre Action were engaged as strategic advisors to us to implement improvements to their customer service operations Australia-wide.

CCA provided input to key decisions in all areas of operation and technology across the entire project.

To assist with our decisions CCA have arranged site visits to showcase contact centres in Victoria and Western Australia, provided input to the contact centre building design and fit-out and provided staffing and recruitment consulting and staff sourcing.

CCA have proven to be invaluable in their assistance with the project, and will continue to be a key part of the project team in the future.

We were particularly impressed by their extensive knowledge of contact centres and the detailed considerations that go into a well-run contact centre. Above all, any work they do has the best interests of the client as the primary consideration.

Our experience with CCA thus far has confirmed our view that they are the contact centre consultants of first choice.